One thing we want you to know about us is that we are an independent company. We are not a branch office of some impersonal large chain operator nor are we one of the numerous Johnny-come-lately franchise operations that seem to be popping up all over the place, like weeds in a lawn. We are senior care experts. We provide high quality, dependable non-medical in-home care that allows individuals to continue to live life to the fullest at wherever they call home. And we do what we do consistently well. But don’t take our word for it. Just click on our Information Central page and read a sampling of real (fortunately, we don’t have to make them up) client testimonials. We think you will be impressed.
Working at Horizons
Every member of our team is employed by and compensated by Horizons Private Duty Care, Inc. We do not employ independent contractors in any capacity. We utilize a professional payroll company to process our payroll and to file and pay all applicable payroll taxes on time and in the required amounts. This process ensures that our clients have no liability for filing and payroll taxes as they generally will have if they employ an independent contractor to provide any private duty services.
Horizons utilizes a vigorous employment process to help us identify experienced, skilled and compassionate caregivers and other staff. Unlike many of our competitors, we don’t just hire warm bodies. Every Horizons employee is carefully screened and assessed and undergoes a comprehensive background investigation. We also perform pre-employment drug testing and all employees are subject to unannounced drug testing at any time. We also do not employ individuals that smoke or use tobacco products.
Every Horizons employee is covered by the company’s comprehensive general and professional liability and workers’ compensation insurance policies (coverage verification document is available upon request). This coverage protects our clients from any worries or concerns about liability issues of any kind.
Our Mission and Standards
Our industry is quite competitive and consumers have many choices when it comes to selecting a private duty company. Go to any private duty company website and most everyone in the business claims to have great service and good people. So rather than adding to all that fluff, we decided to share with you the mission of our organization and the standards under which we operate at all times. We think this information speaks volumes about the type of company we are and about the people that make our company what it is, a top drawer provider of private duty care services.
The Mission of Horizons Private Duty Care…
To adroitly deliver services that totally satisfy and dazzle our clients.
To help us achieve our mission, we strive to adhere to six specific standards of performance:
- We will provide every client with consistently excellent service.
- We hire, develop and maintain a highly competent and compassionate staff.
- We maintain effective operating systems, processes and procedures.
- We are fair and honest in all dealing with and between our employees, clients, vendors and others that we may interact with as we conduct our business affairs.
- We operate our business in a fiscally responsible manner to provide for the continuation of the business.
- We take responsibility for our actions and we do not make excuses when our performance falls short of our expectations and standards.
